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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 37–38 (page: 31)

Updated On: 10-Feb-2026
Page 31 of 85
PDF with 418 Questions

Which of the following would NOT be a performance measurement for the Service Level Management function?

  1. What percentage of services are covered by SLAs?
  2. Are service review meetings held on time and correctly minute?
  3. Are customer perceptions of service improving?
  4. How many services are included within the CMDB?

Answer(s): D



What are the three Service Provider business models?

  1. Internal Service provider, External Service provider, Outsourced 3rd Party
  2. Internal Service Operations provider, External Service Operations provider, Shared Service Unit
  3. Internal Service provider, Outsourced 3rd party and Off-shore party
  4. Internal Service provider, External Service provider, Shared Service Provider

Answer(s): D



What is the BEST description of the purpose of service operation?

  1. to decide how IT will engage with suppliers during the service management lifecycle
  2. to design and build processes that will meet business needs
  3. to deliver and manage IT services at agreed levels to business users and customers
  4. to proactively prevent all outages to IT services

Answer(s): C



Which of the following BEST describes a Problem?

  1. A serious Incident which has a critical impact to the business
  2. A Known Error for which the cause and resolution are not yet known
  3. The cause of one or more Incidents
  4. The cause of two or more Incidents

Answer(s): C



Which of the following is NOT an element of Availability Management?

  1. Verification
  2. Security
  3. Reliability
  4. Maintainability

Answer(s): A



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