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Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 47–48 (page: 38)

Updated On: 10-Feb-2026
Page 38 of 85
PDF with 418 Questions

Which of the following is the BEST definition of an Incident?

  1. Loss of ability to operate to specification, or to deliver the required output
  2. A change of state which has significance for the management of a Configuration Item or IT Service
  3. A warning that a threshold has been reached, something has changed, or a failure has occurred
  4. An unplanned interruption to an IT service or reduction in the quality of an IT service

Answer(s): D



Which of the following are the MAIN objectives of incident management?
1 to automatically detect service affecting events
2 to restore normal service operation as quickly as possible
3 to minimize the adverse impacts on business operations

  1. all of the alternatives apply
  2. 1 and 2 only
  3. 2 and 3 only
  4. 1 and 3 only

Answer(s): C



Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

  1. Demand Management
  2. Availability Management
  3. Financial Management
  4. Service Level Management

Answer(s): A



The BEST description of the guidance provided by Service Design is?

  1. The design and development of new services
  2. The design and development of service improvements
  3. The design and development of services and service management processes
  4. The day-to-day operation and support of services

Answer(s): C



Which of the following would NOT be a task carried out by the Request Fulfillment Process?

  1. The sourcing and delivering of the components of requested standard serviced (e.g. licenses and software media)
  2. Provision of a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists
  3. Provision of information used to compare actual performance against design standards
  4. Provision of information to users and customers about the availability of services and the procedure for obtaining them

Answer(s): C



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