Free ISEB-ITILF Exam braindumps download (ISEB-ITILF exam dumps Free)

QUESTION: 52

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

Business Objectives, IT Objectives, Process Metrics
Process Models, Goals and Objectives
Vision and Strategy, Tactical Goals and Operational Goals
Business and IT Strategy and Process Definitions

Answer(s): C

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QUESTION: 52

A single release unit, or a structured set of release units can be defined within:

a request model
the release package
the RACI model
the plan, do, check, act (PDCA) cycle

Answer(s): B

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QUESTION: 53

Where would you expect incident resolution targets to be documented?

A Request for Change (RFC)
A Service Level Agreement (SLA)
A Service Description
The Service Portfolio

Answer(s): B

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QUESTION: 53

Which of the following statements is CORRECT for every process?

1) It delivers its primary results to a customer or stakeholder
2) It defines activities that are executed by a single function

2 only
1 only
Neither of the above
Both of the above

Answer(s): B

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QUESTION: 53

The ITIL CORE publications are structured around the service lifecycle.
Which of the following statements about ITIL complementary guidance is CORRECT?

it consists of five publications
it provides guidance to specific industry sectors and types of organization
it is also structured around the service lifecycle
It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Answer(s): B

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Free ISEB-ITILF Exam Braindumps The Foundation Examination - ITIL Questions 52–53 (page: 41)

QUESTION: 52

QUESTION: 52

QUESTION: 53

QUESTION: 53

QUESTION: 53

Free ISEB-ITILF Exam Braindumps
The Foundation Examination - ITIL Questions 52–53 (page: 41)