Free ISEB-ITILF Exam braindumps download (ISEB-ITILF exam dumps Free)

Which of the following is NOT a characteristic of a process?

Answer(s): A

In which document would you expect to see an overview of actual service achievements against targets?

Answer(s): B

What is the definition of an Alert?

An error message to the user of an application
A warning that a threshold has been reached or that something has changed
A type of Incident
An audit report that indicates areas where IT is not performing according to agreed procedures

Answer(s): B

The difference between service metrics and technology metrics is BEST describes as?

service metrics measure each of the service management processes; technology metrics measure the infrastructure
service metrics measure maturity and cost; technology metrics measure efficiency and effectiveness
service metrics measure the end to end service; technology metrics measure individual components
Service metrics measure processes and functions; technology metrics measure server and network availability

Answer(s): C