Free ISEB-ITILF Exam braindumps download (ISEB-ITILF exam dumps Free)

Which of the following would NOT be a task carried out by the Request Fulfillment process?

The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
Provision of a channel for users to request and receive standard services for which a pre-defined approval and qualification process exists
Provision of information used to compare actual performance against design standards
Provision of information to users and customers about the availability of services and the procedure for obtaining them

Answer(s): C

Which role is accountable for a specific service within an organization?

Answer(s): B

Data used to support the capacity management process should be stored in:

Answer(s): C

Which of the following statements is CORRECT?

Service Transition contains guidance on transferring services from strategy into the design phase of the Service Lifecycle
Service Design provides guidance for the development of services and service management processes
Continual Service Improvement contains guidance on supporting IT operations through models such as shared services
Service Operation ensures that organizations are in a position to handle the costs and risks associated with their service portfolios

Answer(s): B