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ITIL ISEB-ITILV3F Exam
ITIL Foundation Certificate in IT Service Management (Page 10 )

Updated On: 7-Feb-2026
Page 6 of 34
PDF with 162 Questions

A single release unit, or a structured set of release units can be defined within:

  1. The RACI Model
  2. A Release Package
  3. A Request Model
  4. The Plan, Do, Check, Act (PDCA) cycle

Answer(s): B



What does a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Answer(s): C



An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

  1. Extreme focus on cost
  2. Extreme focus on quality
  3. Excessively proactive
  4. Excessively reactive

Answer(s): A



One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?

  1. Only capabilities needed and agreed
  2. Only resources and capabilities needed
  3. Only requirements needed and agreed
  4. Requirements, resources and capabilities needed and agreed

Answer(s): D



The difference between service metrics and technology metrics is BEST described as?

  1. Service metrics measure processes and functions; Technology metrics measure server and network availability
  2. Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
  3. Service metrics measure the end to end service; Technology metrics measure individual components
  4. Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Answer(s): C






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