QUESTION: 41

A Service Level Agreement (SLA) is:

The part of a contract that specifies responsibilities of each party
An agreement between the Service Provider and an internal organisation
An agreement between a Service Provider and an external supplier
An agreement between the Service Provider and their customer

Answer(s): D

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QUESTION: 42

The group that authorizes changes that must be installed faster than the normal process is called the:

Technical Management
Emergency CAB (ECAB)
Urgent Change Board (UCB)
Urgent Change Authority (UCA)

Answer(s): B

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QUESTION: 43

The MAIN purpose of the Service Portfolio is to describe services in terms of?

Service Level Requirements
Functionality
Business Value
IT Assets

Answer(s): C

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Order the following Continual Service Improvement (CSI) implementation steps into the CORRECT sequence in alignment with the Plan, Do, Check, Act (PDCA) model.

1. Allocate roles and responsibilities to work on CSI initiatives
2. Measure and review that the CSI plan is executed and its objectives are being achieved
3. Identify the scope, objectives and requirements for CSI 4. Implement CSI enhancement

3-1-2-4
3-4-2-1
1-3-2-4
2-3-4-1

Answer(s): A

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Free ISEB-ITILV3F Exam Braindumps (page: 12)

QUESTION: 41

QUESTION: 42

QUESTION: 43

QUESTION: 44