Free ITIL-4-FOUNDATION Exam Braindumps

When is the earliest that a workaround can be documented in 'problem management'?

  1. After the problem has been logged
  2. After the problem has been prioritized
  3. After the problem has been analyzed
  4. After the problem has been resolved

Answer(s): A



Which is an activity of the 'problem management' practice?

  1. Restoration of normal service operation as quickly as possible
  2. Prioritization of problems based on the risk that they pose
  3. Authorization of changes to resolve the cause of problems
  4. Resolution of incidents in a time that meets customer expectations

Answer(s): B



Which practice is MOST likely to benefit from the use of chatbots?

  1. Service level management
  2. Change enablement
  3. Continual improvement
  4. Service desk

Answer(s): D



Where are the details of the required performance outcomes of a service defined?

  1. Service level agreements
  2. Service requests
  3. Service components
  4. Service offerings

Answer(s): A






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