QUESTION: 37

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

Plan
Improve
Design and transition
Deliver and support

Answer(s): A

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QUESTION: 38

Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

Release management
Supplier management
Service management
Relationship management

Answer(s): B

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QUESTION: 39

Which two practices interact the MOST with the service desk practice?

Incident management and service request management
Service request management and deployment management
Deployment management and change enablement
Change enablement and incident management

Answer(s): A

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QUESTION: 40

Which is an activity of the 'incident management' practice?

Assessing and prioritizing improvement opportunities
Performing service reviews with customers
Providing good-quality updates when expected
Automating service requests to the greatest degree possible

Answer(s): C

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Free ITIL-4-FOUNDATION Exam Braindumps (page: 11)

QUESTION: 37

QUESTION: 38

QUESTION: 39

QUESTION: 40