Free ITIL-4-FOUNDATION Exam Braindumps (page: 12)

Page 11 of 90

Identify the missing words in the following sentence:
A user is [?] that uses services.

  1. an organization
  2. a role
  3. a team
  4. a supplier

Answer(s): B



Which is included in the purpose of the 'change enablement' practice?

  1. Make new and changed services available for use
  2. Ensure that risks have been properly assessed
  3. Record and report selected changes of state
  4. Plan and manage the full lifecycle of all IT assets

Answer(s): B



Which activity is part of the 'continual improvement' practice?

  1. Identifying the cause of incidents and recommending related improvements
  2. Authorizing changes to implement improvements
  3. Logging and managing incidents that result in improvement opportunities
  4. Making business cases for improvement action

Answer(s): D



In which step of the 'continual improvement model' is an improvement plan implemented?

  1. What is the vision?
  2. How do we get there?
  3. Take action
  4. Did we get there?

Answer(s): C






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