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Free ITIL-4-FOUNDATION Exam Braindumps (page: 17)

Page 16 of 90
PDF with 356 Questions

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): A



An organization asks a stakeholder to review a planned change.
Which guiding principle does this demonstrate?

  1. Collaborate and promote visibility
  2. Start where you are
  3. Focus on value
  4. Keep it simple and practical

Answer(s): A



Which practice has a strong influence on the user experience and perception of the service provider?

  1. Service desk
  2. Change enablement
  3. Service level management
  4. Supplier management

Answer(s): A



Which statement about service requests is CORRECT?

  1. Complex service requests should be dealt with as normal changes
  2. Service requests that require simple workflows should be dealt with as incidents
  3. Service requests require workflows that should use manual procedures and avoid automation
  4. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Answer(s): D






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