Free ITIL-4-FOUNDATION Exam Braindumps (page: 19)

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What is a change schedule PRIMARILY used for?

  1. To help plan emergency changes
  2. To help authorize standard changes
  3. To help assign a change authority
  4. To help manage normal changes

Answer(s): D



Which role approves the cost of services?

  1. User
  2. Change authority
  3. Sponsor
  4. Customer

Answer(s): C



What actions does a service desk take for all issues, queries and requests that are reported to them?

  1. Schedule, assess, authorize
  2. Diagnose, investigate, resolve
  3. Initiate, approve, fulfil
  4. Acknowledge, classify, own

Answer(s): D



Which describes the utility of a service?

  1. A service that is fit for use
  2. A service that meets its service level targets
  3. A service that increases constraints on the consumer
  4. A service that supports the performance of the consumer

Answer(s): D






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