Free ITIL-4-FOUNDATION Exam Braindumps (page: 18)

Page 17 of 90

Which practice is responsible for moving new or changed components to live or other environments?

  1. Release management
  2. Deployment management
  3. Change enablement
  4. Supplier management

Answer(s): B



Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): C



Which of these activities is carried out as part of 'problem management'?

  1. Creating incident records
  2. Diagnosing and resolving incidents
  3. Escalating incidents to a support team for resolution
  4. Trend analysis of incident records

Answer(s): D



What must always be done before an activity is automated?

  1. Check that the activity has already been optimized
  2. Check that suitable new technology has been purchased
  3. Ensure that DevOps has been successfully implemented
  4. Ensure the solution removes the need for human intervention

Answer(s): A






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