Free ITIL-4-FOUNDATION Exam Braindumps (page: 22)

Page 21 of 90

Which dimension considers data security and privacy?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): B



Which term relates to service levels aligned with the needs of service consumers?

  1. Service management
  2. Warranty
  3. Cost
  4. Utility

Answer(s): B



Which directly assists with the diagnosis and resolution of simple incidents?

  1. Scripts for collecting user information
  2. Use of shift working patterns
  3. Fulfilment of service requests
  4. Creation of a temporary team

Answer(s): A



What are guiding principles?

  1. A set of interconnected activities that help an organization deliver a valuable service
  2. A description of one or more services that help address the needs of a target consumer group
  3. A set of specialized organizational capabilities for enabling value for customers
  4. Recommendations that help an organization when adopting a service management approach

Answer(s): D






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