Free ITIL-4-FOUNDATION Exam Braindumps (page: 21)

Page 20 of 90

Which practice needs people who understand complex systems and have creative and analytical skills?

  1. Change enablement
  2. Service level management
  3. Service request management
  4. Problem management

Answer(s): D



What is the definition of a known error?

  1. An unplanned interruption to a service, or reduction in the quality of a service
  2. A cause, or potential cause, of one or more incident
  3. A problem that has been analyzed and has not been resolved
  4. Any change of state that has significance for the management of a service or other configuration item (CI)

Answer(s): C



Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

  1. Focus on value
  2. Think and work holistically
  3. Optimize and automate
  4. Collaborate and promote visibility

Answer(s): B



What are typically recognized through notifications created by an IT service, CI or monitoring tool?

  1. Incidents
  2. Problems
  3. Events
  4. Requests

Answer(s): C






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