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Free ITIL-4-FOUNDATION Exam Braindumps (page: 23)

Page 22 of 90
PDF with 356 Questions

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

  1. Only add controls and metrics when they are needed
  2. Design controls and metrics first, then remove those not adding value
  3. Design controls and metrics and add them individually until all are implemented
  4. Only add controls and metrics that are required for compliance

Answer(s): A



What is the purpose of the 'problem management' practice?

  1. To protect the information needed by the organization to conduct its business
  2. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
  3. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
  4. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Answer(s): B



Which practice forms a link between the service provider and the users of services?

  1. Change enablement
  2. Service level management
  3. Problem management
  4. Service desk

Answer(s): D



Which is a purpose of release management?

  1. To protect the organization's information
  2. To handle user-initiated service requests
  3. To make new and changed services available for use
  4. To move hardware and software to live environments

Answer(s): C






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