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Free ITIL 4 Specialist Collaborate Assure and Improve Exam Braindumps
ITIL 4 Specialist: Collaborate, Assure and Improve Questions 6–10 (page: 3)

Updated On: 10-Mar-2026
Page 3 of 13
PDF with 120 Questions

An organization uses external suppliers for software development, service integration, operations, and support. The organization is keen to optimize relationships with some suppliers to ensure close cooperation in small cross-organizational teams. This should support the organization's strategic goal of responding to the changing customer needs.

Which value stream should the organization review FIRST to achieve this?

  1. Creation of a new or changed product or service
  2. Incident resolution
  3. Service request fulfillment
  4. Continual improvement of products and services

Answer(s): A

Explanation:

To ensure close cooperation with suppliers in cross-organizational teams and respond effectively to changing customer needs, the organization should first review the value stream related to creating new or changed products or services. This is where early collaboration and alignment with strategic goals are most critical, enabling agile responses to market demands.



A service provider has customized its services to meet the needs of different market sectors. The results of recent customer feedback surveys have shown that the customers feel that the service provider does not understand the customers' needs.

How should the service provider use its relationship managers to improve this situation?

  1. Include a relationship manager in the service provider's compliance team
  2. Create a better alignment between the relationship managers and the service provider's HR staff
  3. Assign a relationship manager to work closely with each of the service provider's service owners
  4. Embed the relationship managers in the service provider's procurement team

Answer(s): C

Explanation:

By working closely with service owners, relationship managers can ensure that customer needs and feedback are directly understood and reflected in service design and delivery. This alignment strengthens the connection between customer expectations and service outcomes, improving customer satisfaction.



The information security team is having difficulty working with the supplier management team. All other aspects of information security management work very well, but contracts with suppliers are often inadequate.

What is the HIGHEST capability level that the organization's information security management practice demonstrates?

  1. Level 1
  2. Level 2
  3. Level 3
  4. Level 4

Answer(s): C

Explanation:

At Level 3, practices are well-defined, implemented, and managed across the organization. However, some gaps may still exist in integration with other practices. In this case, information security is generally working well, but there is a weakness in collaboration with supplier management, indicating that full integration has not yet been achieved - consistent with Level 3 maturity.



A small organization is planning to migrate some of its IT systems from on-premise data center to a major cloud service provider.

What should the organization do to ensure that their systems and data are adequately protected from information security threats?

  1. Keep all sensitive data on premise, migrate only non-critical systems
  2. Employ a specialized service provider to protect the cloud-based data and systems
  3. Update user agreements to transfer liability for possible data losses to the cloud service provider
  4. Utilize information security capabilities offers by the cloud service provider and analyse the residual risks

Answer(s): D

Explanation:

Leveraging the cloud provider's built-in security capabilities ensures that best-practice security controls are applied. However, it is essential to analyze residual risks to understand what remains unmitigated and implement additional controls if necessary. This approach supports a shared responsibility model and aligns with good information security management practices.



A supplier provides business data that is critical to the organization's business. This supplier must log in to a server on the organization's network to update the data on a regular basis.

What should the organization use to ensure that only authorized supplier staff perform these updates?

  1. Network isolation
  2. Two factor authentication
  3. Vulnerability assessments
  4. Security incident and event management tools

Answer(s): B

Explanation:

Two-factor authentication (2FA) strengthens access control by requiring supplier staff to provide two forms of identification before accessing the server. This ensures that only authorized individuals can perform critical data updates, reducing the risk of unauthorized access.



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