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Free ITIL 4 Specialist Collaborate Assure and Improve Exam Braindumps
ITIL 4 Specialist: Collaborate, Assure and Improve Questions 16–20 (page: 5)

Updated On: 10-Mar-2026
Page 5 of 13
PDF with 120 Questions

An organization has created recovery plans for dealing with a number of different possible security breaches.

Which process activity will be used to validate that these plans are effective?

  1. The `assess control effectiveness' activity of the assessment and review process
  2. The `containment and recovery' activity of the security incident management process
  3. The `identify missing controls' activity of the assessment and review process
  4. The `define and agree information security controls and plans' of the information security planning and implementation process

Answer(s): A

Explanation:

The `assess control effectiveness' activity is used to validate whether security controls and recovery plans work as intended. This includes testing and evaluating recovery plans for different breach scenarios to ensure they are effective and fit for purpose.



Which input to the `assessment and review' process helps to assess whether information security controls are effective?

  1. New and changed technology
  2. External standards
  3. Business process information
  4. Information security records and reports

Answer(s): D

Explanation:

Information security records and reports provide evidence of control performance, incidents, and trends. They are essential inputs for the `assessment and review' process to determine whether existing controls are effective and where improvements may be needed.



Which activity helps identify potential events that could impact the security of information?

  1. Security plan tests
  2. Security awareness training
  3. Security incident management
  4. Vulnerability assessments

Answer(s): D

Explanation:

Vulnerability assessments help identify weaknesses in systems, applications, or processes that could be exploited, thereby uncovering potential events that could impact information security. This proactive activity is essential for risk identification and mitigation planning.



A newly appointed chief information security officer (CISO) has been asked to explain the purpose of information security management to the board.

Which explanation is the BEST for the CISO to use?

  1. Information security management will protect the organization's IT systems and services
  2. Information security management will help to ensure that the organization can always rely on its data in performing the business activities
  3. Information security management will ensure that the organization uses the right controls to manage security risks
  4. Information security management will enable the organization to pass external audits

Answer(s): B

Explanation:

The core purpose of information security management is to ensure the confidentiality, integrity, and availability of information, enabling the organization to rely on its data to support business operations. This explanation aligns with strategic business value, making it the most suitable for communicating with the board.



Which is an example of evidence that a continual improvement practice is meeting level 4 capability criteria?

  1. Technical teams of a cloud storage provider are trained to follow improvement activities embedded in their workflows
  2. The management team of a service provider receives regular updates on achievements of its continual improvement activities
  3. The second line support team uses the service management tool to log improvement suggestions relevant to the team
  4. The continual improvement coordinator has assigned improvement responsibilities to technical staff

Answer(s): A

Explanation:

Level 4 capability reflects a high level of integration, where improvement is embedded into everyday work and consistently practiced. Training technical teams to follow improvement activities as part of their regular workflows demonstrates this integration and maturity, meeting Level 4 criteria.



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