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Free ITIL 4 Specialist Collaborate Assure and Improve Exam Braindumps
ITIL 4 Specialist: Collaborate, Assure and Improve Questions 11–15 (page: 4)

Updated On: 10-Mar-2026
Page 4 of 13
PDF with 120 Questions

An organization has a public website where customers can make purchases. The website has daily automated vulnerability assessments to make sure that it is protected from known attacks, and to detect some types of security breach.

What additional automation should the organization implement to help ensure security incidents are detected quickly?

  1. Use regular automated vulnerability assessments to detect missing patches and updates
  2. Automatically switch services away from any compromised servers to provide continual service to customers
  3. Use automated data forensic tools to collect and save evidence before investigating incidents
  4. Analyse transactions to identify unusual or unexpected customer behavior

Answer(s): D

Explanation:

Analyzing transactions for anomalies helps detect potential security incidents such as fraud, account compromise, or other malicious activity in real time. This behavior-based monitoring complements vulnerability assessments by focusing on detecting active threats and breaches as they occur.



To support an audit, an information security consultant wants to share with relevant teams a list of additional controls that are needed to protect the organization's assets.

What type of tool is BEST to assist with this?

  1. Workflow management and collaboration tools
  2. Monitoring and event management tools
  3. Orchestration systems
  4. SIEM tools

Answer(s): A

Explanation:

Workflow management and collaboration tools are best suited for sharing, tracking, and coordinating the implementation of additional controls across relevant teams. They support communication, task assignment, and status monitoring - making them ideal for organizing audit-related activities.



What TWO types of tool are the BEST to use to isolate a compromised server from the network?

1. Analysis and reporting tool
2. Workflow management and collaboration tool
3. SIEM tool
4. Knowledge management tool

  1. 1 and 2
  2. 2 and 3
  3. 3 and 4
  4. 1 and 4

Answer(s): B

Explanation:

SIEM tools (3) can detect and alert on security incidents in real time, enabling rapid response to a compromised server.
Workflow management and collaboration tools (2) help coordinate the isolation process across teams, ensuring timely and controlled action.



A large organization has a small centralized information security management team, but most information security work is devolved to the many independent product teams. The central team defines policy, and makes recommendations about tools and automation, but each product team makes its own decisions about how to meet the policy.

What is the BEST approach to ensure information security is managed consistently across this organization?

  1. Security experts in the product teams should report directly to the centralized information security management team
  2. The centralized team should create an information security center of excellence to help the security experts collaborate
  3. The centralized team should produce detailed process documentation to be followed by all product teams
  4. The organization should adopt a security standard such as ISO/IEC 27001 and enforce its use across the product teams

Answer(s): B

Explanation:

A center of excellence enables decentralized teams to collaborate, share best practices, align on policy interpretation, and promote consistency in how security is implemented. This approach respects team autonomy while ensuring coordinated and coherent information security management across the organization.



Which activity is performed by an information security manager?

  1. Representing the organization in strategic conversations with regulators
  2. Conducting information security training and education
  3. Defining the balance between business performance and information security
  4. Governing security management employees across the organization

Answer(s): C

Explanation:

An information security manager is responsible for ensuring that security measures support business goals without unnecessarily hindering performance. This includes defining the appropriate balance between enabling operations and protecting information assets.



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