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Free ITIL 4 Specialist Plan Implement and Control Exam Braindumps
ITIL 4 Specialist Plan, Implement, and Control Questions 41–45 (page: 10)

Updated On: 12-Mar-2026
Page 10 of 20
PDF with 95 Questions

A release manager has decided on a policy of not allowing users to choose to accept software updates.

What is this an example of?

  1. A `pull' approach
  2. A `push' approach
  3. Continuous delivery
  4. Continuous deployment

Answer(s): B

Explanation:

A `push' approach involves delivering software updates automatically without giving end users the choice, as opposed to a `pull' approach where users initiate updates themselves.



Which activity of the `release model development and improvement' process is used to standardize the preparation of release instances?

  1. Release management approach review and development
  2. Release model review and development
  3. Product architecture and service relationship analysis
  4. Release execution

Answer(s): B

Explanation:

Release model review and development standardizes the preparation of release instances, ensuring consistency and repeatability in how releases are built and deployed.



A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases.

Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

  1. Creating a `to be' value stream map
  2. Reflecting on the `as is' value stream map
  3. Identifying the scope of the value stream analysis
  4. Identifying the workflow steps

Answer(s): D

Explanation:

Identifying workflow steps helps the service provider understand the required information, dependencies, and interactions in the value stream, which is critical for planning and executing releases effectively.



A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams.

What is the BEST way for the organization to position release management in the new organizational structure?

  1. Establish a centralized release management team to manage all releases
  2. Delegate all release management responsibilities to product and project teams
  3. Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
  4. Appoint a release manager in every product team to coordinate and coach the team members

Answer(s): C

Explanation:

Delegating most release management responsibilities to product and project teams while appointing a release manager to coordinate and coach ensures fast, collaborative practices while maintaining oversight and consistency.



An organization manually checks that releases of new or changed products/services have been successfully completed.

Which tools should be used to automate this process?

  1. Monitoring and event management tools
  2. Workflow management and collaboration tools
  3. Enterprise architecture tools
  4. Analysis and reporting tools

Answer(s): A

Explanation:

Monitoring and event management tools can automate verification that releases have been successfully completed by tracking the operational state of services and components post-deployment.



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