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ITIL ITIL 4 Specialist Plan Implement and Control Exam Questions
ITIL 4 Specialist Plan, Implement, and Control (Page 8 )

Updated On: 18-Mar-2026
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PDF with 95 Questions

An IT asset manager is using a capability assessment to ensure that the ITAM measurement and reporting system is fit for purpose and that ITAM contributes effectively to other practices.

What capability level corresponds to the IT asset manager's needs?

  1. Level 2
  2. Level 3
  3. Level 4
  4. Level 5

Answer(s): C

Explanation:

Level 4 in a capability assessment corresponds to managing and optimizing practices, where measurement and reporting systems are actively used to ensure ITAM contributes effectively to other practices.



An organization has created a simple IT asset register manually, by walking through datacenters and interviewing staff. The IT asset manager wants to gradually grow the practice by progressing iteratively with feedback.

What should the IT asset manager do to maintain and increase the value of the newly created IT asset register?

  1. Implement tools to help discover new assets and verify existing assets
  2. Define processes and procedures for all stages in the IT asset lifecycle
  3. Put in place a schedule of IT asset audits to ensure that information is maintained
  4. Implement policies for asset procurement and disposal

Answer(s): A

Explanation:

Implementing discovery and verification tools allows the IT asset register to grow iteratively and maintain accuracy, providing ongoing value without requiring immediate full process formalization.



How can an organization confirm that changes have been carried out in accordance with the agreed requirements for speed and effectiveness?

  1. By analysing negative outcomes on the business from change-related incidents
  2. By analysing how many changes have been successful during a specific time period
  3. By analysing the customer's satisfaction with the change-related communications
  4. By analysing negative outcomes on compliance from change-related incidents

Answer(s): B

Explanation:

Analysing the number of successful changes over a period allows the organization to confirm that changes are being carried out according to agreed requirements for speed and effectiveness.



Which source of changes is closest to business-as-usual activities?

  1. Non-critical updates to server-side software
  2. Changes to team's reporting lines and responsibilities
  3. Responses to new needs communicated by a customer
  4. Non-critical unexpected deviations in service performance

Answer(s): A

Explanation:

Non-critical updates to server-side software are routine, operational activities closely aligned with business-as- usual operations, unlike structural or customer-driven changes.



Some of the configuration items were modified as a result of a change.

Which output of the `change lifecycle management' process describes the activities and results of these modifications?

  1. Changed resources
  2. Change records
  3. Change schedule
  4. Change review reports

Answer(s): A

Explanation:

`Changed resources' is the output that documents the specific configuration items and other resources that were modified during the change lifecycle, detailing the activities and results of the modifications.



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