How are target resolution times used in the 'incident management' practice?
Answer(s): A
Why should some service requests be fulfilled with no additional approvals?
Answer(s): C
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
Which gives a user access to a system?
Answer(s): D
Which statement about managing incidents is CORRECT?
Which statement about the service value chain is CORRECT?
Answer(s): B
What describes how components and activities work together to facilitate value creation?
Which practice involves the management of vulnerabilities that were not identified before the service went live?
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