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Free ITIL-Foundation Exam Braindumps (page: 3)

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QUESTION: 5

Which statement about managing incidents is CORRECT?

Low impact incidents should be resolved efficiently, making logging unnecessary
The 'incident management' practice should use a single process regardless of the impact of the incident
Low impact incidents should be resolved efficiently so the resource required is reduced
Incidents with the lowest impact should be resolved first

Answer(s): C

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QUESTION: 6

Which statement about the service value chain is CORRECT?

The service value chain converts value into demand
Each value chain activity uses different combinations of practices to convert inputs into outputs
Each value chain activity identifies a requirement for resources from an external supplier
The service value chain uses value streams to describe a combination of consumers and providers

Answer(s): B

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QUESTION: 7

What describes how components and activities work together to facilitate value creation?

The ITIL service value system
The ITIL guiding principles
The four dimensions of service management
A service relationship

Answer(s): A

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QUESTION: 8

Which practice involves the management of vulnerabilities that were not identified before the service went live?

Service request management
Problem management
Change control
Service level management

Answer(s): B

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Frank Commented on August 14, 2019
The purchase and installation was quick and easy. But, trying to use the test engine is giving me problems. It is not recognizing the VM.
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