What impact does automation have on a service desk?
Answer(s): A
Identify the missing word(s) in the following sentence:The service desk should be the entry point and single point of contact for the [?] with all of its users.
Answer(s): B
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What can be used to determine if a service is 'fit for purpose'?
Answer(s): D
In service relationships, what is a benefit of identifying consumer roles?
Which is an external input to the service value chain?
Answer(s): C
What term is used to describe whether a service will meet availability, capacity and security requirements?
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