ITIL ITIL Service Offerings and Agreements Exam
ITIL Service Offerings and Agreements

Join the ITIL Service Offerings and Agreements Discussion

martin Commented on January 09, 2026
Question number 1 with the drag and drop on the printer display was actually in the exam i took for the new version v15.
Anonymous

bashir Aldebri Libya Commented on January 09, 2026
Thank you for choosing helpful questions
LIBYAN ARAB JAMAHIRIYA

Bashir Aldebri Commented on January 09, 2026
Thanks for the helpful chosen questions
LIBYAN ARAB JAMAHIRIYA

Tshidi Commented on January 08, 2026
These questions really helped me to prepare for az-104 exam
Anonymous

Jaggu Commented on January 08, 2026
very helpful
Anonymous

SR Commented on January 07, 2026
I have so enjoyed using this Exam prep for practice as the answers are validated. Welldone to the team
Anonymous

Dirks Commented on January 07, 2026
Me thinks that 372 is a BS question: In order for an adjacency to form: S- Subnet (must agree on the subnet) T- Network Type (Broadcast, Point to point) T- Timers A- Area number M- MTU P- Passwords (optional) So modifying the network type and/or the Hello timers, would cause it to fail. So the answer could be A or D. Please correct me if I am wrong.
UNITED STATES

Khi Samerotti Commented on January 06, 2026
Such great prep!
Anonymous

Luca Commented on January 06, 2026
Questions look similar to the exam, that's promising!
Anonymous

Enzo Commented on January 06, 2026
Wonderful set of questions to practice. I used these questions spent a couple of weeks and passed my exam. This practice questions is working.
European Union

Jagrati Commented on January 06, 2026
It is very helpful and explanations are very good and helpful
CHINA

Yousif Ahmed Commented on January 06, 2026
This platform is awesome!
Anonymous

Rajat Commented on January 06, 2026
Great information
Anonymous

Menna Commented on January 05, 2026
Thanks for helping
Anonymous

Priya Commented on January 05, 2026
i want other questions
UNITED STATES

vidhi Commented on January 05, 2026
This is helpful
UNITED STATES

Buddy Commented on January 05, 2026
Very Helpful
Anonymous

Su Commented on January 04, 2026
Prepping for my exam this week.
Anonymous

Cory Baldwin Commented on January 04, 2026
Paid for the full version, Good flipping job
Anonymous

South Africa Commented on January 04, 2026
Great learning experience
Anonymous

Krishnendu Commented on January 02, 2026
Very helpful questions for exam preparation
UNITED STATES

coco Commented on January 01, 2026
I take the test next week, hope this helps me!
Anonymous

Javed Commented on January 01, 2026
This series of question really helps to cover the whole syllabus in less time. I will take the tomorrow and i am really confident that i will be able to crack it.
Anonymous

Ashwini Dongre Commented on January 01, 2026
really helpful content
Anonymous

Bonnie Breckenridge Commented on December 31, 2025
I appreciate this site so much... Studying for exams help re-interate the information and prepares you for exams
Anonymous

Dos Commented on December 30, 2025
Question: An AI Specialist configured Data Masking within the Einstein Trust Layer. How should the AI Specialist begin validating that the correct fields are being masked? Answer: C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page. Why C is correct To validate that Data Masking is working correctly in the Einstein Trust Layer, the AI Specialist must first ensure that Einstein Generative AI Audit Data is being collected and stored. Without enabling this: There is no audit trail to review You cannot see which fields were sent to the LLM or whether masking was applied Enabling audit data is always the first step before reviewing or requesting it. Why the other options are incorrect A. Use Flow-based resource in Prompt Builder… ? Flow Debugger is not designed to validate Trust Layer masking or LLM payloads. B. Request the Einstein Generative AI Audit Data… ? You cannot request or review audit data until it has been enabled
NEW ZEALAND

Dos Commented on December 30, 2025
Question 42 The correct answer is: ? A. Surround them with triple quotes (""") Why A is correct In Prompt Builder, triple quotes are a best practice for placing explicit instructions on their own lines in a prompt template. This: Clearly separates instructions from generated content Signals to the LLM that the text is instructional and must be followed Helps enforce constraints such as: Use only associated opportunity information Adhere strictly to guidelines Encourage a specific call to action This approach improves consistency and compliance in generated emails. Why the other options are incorrect B. Make sure merged fields are defined ? Important for data accuracy, but it does not control how instructions are interpreted by the LLM. C. Use curly brackets {} to encapsulate instructions ? Curly brackets are used for merge fields, not for instruction blocks. Exam tip ?? For Prompt Builder formatting questions: Instructions / constraints ? triple quotes (""") Dynamic dat
NEW ZEALAND

Dos Commented on December 30, 2025
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use? Answer: B To bring data from unified Data Cloud objects into prompt templates, UC should use a Template-triggered prompt flow because: It is designed to run from Prompt Builder It allows Flow to retrieve and prepare data (including from unified Data Cloud objects) The flow can then pass that data into the prompt as merge fields This is the supported way to connect Flow + Data Cloud + Prompt Templates
NEW ZEALAND

Saurov Commented on December 29, 2025
20 th question category 3 and category 5 is correct answer
Anonymous

Ankita Commented on December 29, 2025
These question sets are awesome.
Anonymous

liz Commented on December 29, 2025
started to prepared
INDIA

Sudeshna Commented on December 26, 2025
this is really helpfull
Anonymous

Tipooo Commented on December 26, 2025
This exam is super hard. Don't take it lightly. You cannot pass without these questions.
INDIA

Rituparna Commented on December 26, 2025
Really good question set. Helping me a lot.
Anonymous

Mangi Commented on December 26, 2025
Very useful questions. The practice questions are way more challenging then practice exams provided by Microsoft
Anonymous

TheStoorFrom13 Commented on December 26, 2025
Highly relevant practice questions with accurate explanations. This directly helps in preparing for the certification.
FRANCE

prasht Commented on December 26, 2025
very useful information
Anonymous

Khaled Commented on December 25, 2025
Using the online practice questions really helped with my studying as I have a very short time window to finish the certificate.
Anonymous

Stanley Abel Commented on December 25, 2025
This is very Helpful !!
UNITED STATES

Kabeer Commented on December 25, 2025
Cleared this exam. This practice questions questions are very useful. Most questions showed up in my exam. By the way I took my exam in US.
UNITED STATES

Eli Commented on December 25, 2025
106 a correct answer is Managerial
Anonymous

Mukesh Commented on December 25, 2025
These are great questions.
UNITED STATES

Khaled Commented on December 25, 2025
I have an exam, and I cannot afford to buy the practice questions. The online version really helps. Thank you
Anonymous

Khaled Commented on December 25, 2025
Thank you so much, this is very helpful
Anonymous

Triv Commented on December 24, 2025
Questions are very similar to actual questions, very good content for practice
JAPAN

C Commented on December 24, 2025
excellent question please continue
INDIA

Very helpfull for my exam Commented on December 24, 2025
Very helpfull for my exams.
Anonymous

Menzito - SA Commented on December 24, 2025
Very helpful, adding more knowledge to my learning path Menzito
Anonymous

Shruti Commented on December 23, 2025
I have my exam in the next few hours and this is my only study material so far, I hope it will turn out good, will shared a feedback once I am done with the exam!
UNITED STATES

Rod Commented on December 23, 2025
Definitely Worth it
Anonymous