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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 266–270 (page: 55)

Updated On: 10-Feb-2026
Page 55 of 105
PDF with 519 Questions

One of the five major aspects of Service Design is the design of the service solutions. It includes?

  1. Requirements, resources and capabilities needed and agreed
  2. Only requirements needed and agreed
  3. Only capabilities needed and agreed
  4. Only resources and capabilities needed

Answer(s): A



In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?

  1. Customers needs will be met more easily because of the improved stability of the services with fewer failures to disrupt timely delivery
  2. From the information given, it is not possible to comment regarding the impact on responsiveness of over-emphasis on stability
  3. There is only likely to be a positive outcome from improved stability - the customers
    must be made fully aware of this and their expectations regarding responsiveness must be managed
  4. It is possible that responsiveness may suffer and customers needs may not be met within business timescales

Answer(s): D



What is the definition of an Alert?

  1. A type of Incident
  2. A warning that a threshold has been reached or that something has changed
  3. An error message to the user of an application
  4. An audit report that indicates areas where IT is not performing according to agreed procedures

Answer(s): B



Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun

  1. 2, 3 and 4 only
  2. 1,2 and 4 only
  3. 1, 2 and 3 only
  4. 1, 3 and 4 only

Answer(s): B



Which of these is NOT a responsibility of Application Management?

  1. Ensuring that the correct skills are available to manage the infrastructure
  2. Providing guidance to IT Operations about how best to manage the application
  3. Deciding whether to buy or build an application
  4. Assisting in the design of the application

Answer(s): A



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