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Free ITILFND-2011 Exam Braindumps (page: 55)

Page 54 of 130
PDF with 519 Questions

Which of the following would NOT be contained in a release policy?

  1. Naming and numbering conventions
  2. Entry and exit criteria of the release into testing
  3. Roles and responsibilities for the release
  4. The risk register for the release

Answer(s): D



Which of the following is NOT an example of Self-Help capabilities?

  1. Requirement to always call the service desk for service requests
  2. Menu-driven range of self help and service requests
  3. Web front-end
  4. A direct interface into the back end process handling software

Answer(s): A



Which of the following statements correctly states the relationship between urgency, priority and impact?

  1. Impact, priority and urgency are independent of each other
  2. Urgency should be based on impact and priority
  3. Impact should be based on urgency and priority
  4. Priority should be based on impact and urgency

Answer(s): D



Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

  1. Service transition planning and support
  2. Design coordination
  3. Service level management
  4. Change management

Answer(s): B






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