Free ITILFND-2011 Exam Braindumps (page: 54)

Page 53 of 130

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

  1. Categorization
  2. Detection
  3. Prioritization
  4. Escalation

Answer(s): A



Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

  1. 1 and 2 only
  2. 3 only
  3. 1 and 3 only
  4. All of the above

Answer(s): C



Which reason describes why ITIL is so successful?

  1. The five ITIL volumes are concise
  2. It is not tied to any particular vendor platform
  3. It tells service providers exactly how to be successful
  4. It is designed to be used to manage projects

Answer(s): B



Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record

  1. 1 only
  2. 2only
  3. Both of the above
  4. Neither of the above

Answer(s): C






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