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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 261–265 (page: 54)

Updated On: 10-Feb-2026
Page 54 of 105
PDF with 519 Questions

What is the definition of an Alert?

  1. An error message to the user of an application
  2. A warning that a threshold has been reached or that something has changed
  3. A type of Incident
  4. An audit report that indicates areas where IT is not performing according to agreed procedures

Answer(s): B



Which of the following statements about processes is INCORRECT?

  1. The output from a process has to conform to operational norms derived from business objectives
  2. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
  3. The objective of any IT process should be expressed in terms of business benefits and goals
  4. A process may define policies, standards and guidelines

Answer(s): B



The group that authorizes changes that must be installed faster than the normal process is called the?

  1. Emergency CAB (ECAB)
  2. Urgent Change Authority (UCA)
  3. Urgent Change Board (UCB)
  4. CAB Emergency Committee (CAB/EC)

Answer(s): A



Which is the first step in the 7 Step Improvement Process?

  1. Where are we now?
  2. Identify gaps in Service Level Agreement (SLA) achievement
  3. Prepare for action
  4. Define what you should measure

Answer(s): D



Which of the following is the BEST definition of an Incident?

  1. A warning that a threshold has been reached, something has changed, or a failure has occurred
  2. An unplanned interruption to an IT service or reduction in the quality of an IT service
  3. A change of state which has significance for the management of a Configuration Item or IT Service
  4. Loss of ability to operate to specification, or to deliver the required output

Answer(s): B



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