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Free ITILFND-2011 Exam Braindumps (page: 50)

Page 49 of 130
PDF with 519 Questions

Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2. Recording relationships between CIs
3. Recording and control of virtual CIs
4. Approving finance for the purchase of software to support service asset and configuration management

  1. 1, 2 and 3 only
  2. All of the above
  3. 1, 2 and 4 only
  4. 3 and 4 only

Answer(s): A



Which of the following statements is INCORRECT?

  1. The SKMS is part of the Configuration Management System (CMS)
  2. The SKMS can include data on the performance of the organization
  3. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
  4. The SKMS can include user skill levels

Answer(s): A



Which role is accountable for the operational management of a process?

  1. Process practitioner
  2. Process manager
  3. Service manager
  4. Change manager

Answer(s): B



Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

  1. Where are we now?
  2. Where do we want to be?
  3. How dowe get there?
  4. Did we get there?

Answer(s): B






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