Cisco®
CompTIA
Checkpoint
ISC
EC-Council
EXIN
Fortinet
ITIL®
Juniper
Microsoft
VMware
Avaya
SAP
Google
Salesforce
Amazon
Palo Alto Networks
ISC2
All Vendors
  2. Home
  3. Exams
  4. ITIL®
  5. ITILFND V4

Free ITIL® ITILFND V4 Exam Questions (page: 6)

Page 6 of 46
PDF with 356 Questions

Which ITIL concept helps an organization to make good decisions?

  1. Four dimensions of service management
  2. Guiding principles
  3. Service value chain
  4. Practices

Answer(s): B



Which facilitates outcomes that customers want to achieve?

  1. Service
  2. Warranty
  3. Organization
  4. IT asset

Answer(s): A



Which is described by the 'organizations and people' dimension of service management?

  1. Workflows and controls
  2. Communication and collaboration
  3. Inputs and outputs
  4. Contracts and agreements

Answer(s): B



What is a problem that has been analyzed but has not been resolved?

  1. Workaround
  2. Incident
  3. Known error
  4. Risk

Answer(s): C



Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

  1. Service desk
  2. Continual improvement
  3. Problem management
  4. Incident management

Answer(s): A



Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

  1. Focus on value
  2. Start where you are
  3. Think and work holistically
  4. Optimize and automate

Answer(s): C



Which is the addition, modification or removal of anything that could have an effect on services?

  1. A change
  2. An event
  3. A service request
  4. A problem

Answer(s): A



What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

  1. Service level manager
  2. Service desk agent
  3. Change authority
  4. Problem analyst

Answer(s): A



Viewing page 6 of 46



Post your Comments and Discuss ITIL® ITILFND V4 exam prep with other Community members:

ITILFND V4 Exam Discussions & Posts