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Free ITIL® ITILFND V4 Exam Braindumps (page: 6)

Page 6 of 46
PDF with 347 Questions

When is the earliest that a workaround can be documented in 'problem management'?

  1. After the problem has been logged
  2. After the problem has been prioritized
  3. After the problem has been analyzed
  4. After the problem has been resolved

Answer(s): A



Which is an activity of the 'problem management' practice?

  1. Restoration of normal service operation as quickly as possible
  2. Prioritization of problems based on the risk that they pose
  3. Authorization of changes to resolve the cause of problems
  4. Resolution of incidents in a time that meets customer expectations

Answer(s): B



Which practice is MOST likely to benefit from the use of chatbots?

  1. Service level management
  2. Change enablement
  3. Continual improvement
  4. Service desk

Answer(s): D



Where are the details of the required performance outcomes of a service defined?

  1. Service level agreements
  2. Service requests
  3. Service components
  4. Service offerings

Answer(s): A



Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

  1. Plan
  2. Improve
  3. Design and transition
  4. Deliver and support

Answer(s): A



Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

  1. Release management
  2. Supplier management
  3. Service management
  4. Relationship management

Answer(s): B



Which two practices interact the MOST with the service desk practice?

  1. Incident management and service request management
  2. Service request management and deployment management
  3. Deployment management and change enablement
  4. Change enablement and incident management

Answer(s): A



Which is an activity of the 'incident management' practice?

  1. Assessing and prioritizing improvement opportunities
  2. Performing service reviews with customers
  3. Providing good-quality updates when expected
  4. Automating service requests to the greatest degree possible

Answer(s): C






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