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Free ITIL® ITILFND V4 Exam Braindumps (page: 8)

Page 8 of 46
PDF with 347 Questions

Which statement about change authorities is CORRECT?

  1. Change authorities are only required for authorizing emergency changes
  2. Change authorities are assigned when each change is deployed
  3. Change authorities are only required for authorizing normal changes
  4. Change authorities are assigned for each type of change and change model

Answer(s): D



Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

  1. Service request management
  2. Service level management
  3. Incident management
  4. Change enablement

Answer(s): C



Which will NOT be handled as a service request?

  1. The degradation of a service
  2. The replacement of a toner cartridge
  3. The provision of a laptop
  4. A complaint about a support team

Answer(s): A



A service offering may include goods, access to resources, and service actions.
Which is an example of a service action?

  1. A mobile phone enables a user to work remotely
  2. A password allows a user connect to a WiFi network
  3. A license allows a user to install a software product
  4. A service desk agent provides support to a user

Answer(s): D



Which describes a CORRECT approach to change authorization?

  1. Changes included in the change schedule are pre-authorized and do not need additional authorization
  2. Normal changes should be assessed and authorized before they are deployed
  3. Emergency changes should be authorized by as many people as possible to reduce risk
  4. Normal changes are typically implemented as service requests and authorized by the service desk

Answer(s): B



Which statement about a service value stream is CORRECT?

  1. It uses prescriptive inputs and outputs
  2. It is a value chain activity
  3. It integrates practices for a specific scenario
  4. It is used to provide governance

Answer(s): C



Which statement about outputs is CORRECT?

  1. They consist of several outcomes
  2. They capture customer demand for services
  3. They contribute to the achievement of outcomes
  4. They describe how the service performs

Answer(s): C



Which is an example of a business related measurement?

  1. The number of passengers checked in
  2. The average time to respond to change requests
  3. The average resolution time for incidents
  4. The number of problems resolved

Answer(s): A






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