DRAG DROP (Drag and Drop is not supported) Your company makes use of Dynamics 365 for Customer Service.You have been tasked with generating business process flows. You need to make use of the necessary entities.Which of the following options would you use? Answer by dragging the correct options from the list to the answer area.Select and Place:
Answer(s): A
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview
You need to consider the underlined segment to establish whether it is accurate.When categorizing cases via queues, cases should be categorized as Products.
Which of the following statements is TRUE when designing a business process flow?
Answer(s): C
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance-business-process-flows-branching
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.Your company has several business process flows for managing contracts.You want to specify the default process flow.You configure the order of the business process flows.Does the action achieve your objective?
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