Your company makes use of Dynamics 365 for Customer Service. You are employed as an administrator.
You are required to configure an entitlement template for a standard support contract that allows for 40 hours of email support, as well as Phone as a premium service in allotments of 20 incidents.
Which of the following is TRUE with regards to the entitlement channel?
- It should be set to Email only.
- It should be set to Phone only.
- It should be set to Email and Phone.
- It is an unnecessary setting.
Answer(s): A
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entitlements-templates
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