Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.You want to find like cases in the system using a default search feature.You make use of Full-text Quick Find.Does the action achieve your objective?
Answer(s): A
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-find
Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.You want to find like cases in the system using a default search feature.You make use of Quick Find.Does the action achieve your objective?
You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.You have been tasked with creating a service-level agreement (SLA) that allows for times and status’ of an SLA to be tracked.Which of the following is the type of SLA you should create?
Answer(s): B
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreements
You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.You add the SLA field to the entity form.Does the action achieve your objective?
Post your Comments and Discuss Microsoft MB-230 exam with other Community members:
Jai Hind Commented on June 13, 2022 This exam dumps questions is EK DAM ZABARDAST! I passed the exam this afternoon. INDIA