Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.You have been tasked with detecting and removing duplicate cases.You decide to make use of business rules to achieve your goal.Does the action achieve your objective?
Answer(s): A
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.You have been tasked with detecting and removing duplicate cases.You decide to make use of parent-child case relationships to achieve your goal.Does the action achieve your objective?
Answer(s): B
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.You have been tasked with detecting and removing duplicate cases.You decide to merge cases to achieve your goal.Does the action achieve your objective?
Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative.You have been given the task of managing several lists of cases.You want to create a list of cases that are open for a month.Which of the following actions should you take?
Answer(s): C
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-edit-views
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