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Free Microsoft MB-230 Exam Braindumps (page: 8)

Page 8 of 60
PDF with 419 Questions

You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with creating a service-level agreement (SLA) that allows for times and status’ of an SLA to be tracked.

Which of the following is the type of SLA you should create?

  1. Atypical
  2. KPI
  3. Enhanced
  4. Standard

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreements



You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You add the SLA field to the entity form.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): A


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreements



You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You activate the SLA.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreements



You are employed as a system administrator for your company’s Dynamics 365 for Customer Service implementation.

You have been tasked with making sure that customer service representatives have the ability to add service-level agreements (SLAs) to a record manually.

You assign the customer service representatives the necessary permissions.
Does the action achieve your objective?

  1. Yes, it does
  2. No, it does not

Answer(s): B


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-level-agreements



Your company makes use of Dynamics 365 for Customer Service. You are employed as a customer service manager.

You want to make sure that a client only receives support for the products that they have procured.
To which of the following should you add the products?

What should you do?

  1. The business rule
  2. The case
  3. The client’s entitlement
  4. The client’s profile

Answer(s): C






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