Microsoft MB-910 Exam
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (Page 5 )

HOTSPOT (Drag and Drop is not supported)
A company uses Dynamics 365 Sales.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps.

Technicians doing repair work should not have access to customer orders and invoices.
You need to limit the technicians access to data.

Which feature should you use?

DRAG DROP (Drag and Drop is not supported)
A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department.

The manager wants to improve productivity.

You need to recommend a solution.

Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

HOTSPOT (Drag and Drop is not supported)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.

HOTSPOT (Drag and Drop is not supported)
A company plans to implement a solution to send a survey after a case is closed.
The survey tool must send the survey with the case number, contact name, and results linked to the case record.

You need to create the survey.

Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.