Free PL-600 Exam Braindumps (page: 24)

Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Fabrikam, Inc. manufactures industrial metal cutting machines. The company installs and services the machines for customers.

Fabrikam has manufacturing plants in Canada, France, and China. The company also has regional service organizations that are responsible for installation and maintenance of the machines.

Current environment

Overview
Operations for the company are managed very informally. Only a small number of long-term employees are aware of all manufacturing processes. The company has been experiencing quality issues associated with its manufacturing operations and installations.

The company wants to implement a way to capture quality inspection results for each machine produced. Current inspection checklists are stored in the Files section of a Teams channel for inspectors. Inspectors commonly print the incorrect inspection checklist.

The company has specific inspection stations for certain inspection steps. Each station has the gauges and equipment required for related inspection steps. There is often a backlog at specific inspection stations. This results in delays in shipping machines to customers.

Accounting system
-The current system does not handle shop floor or manufacturing planning functionality.
-Machines are assigned serial numbers and placed in stock until they are shipped to customers.
-Employee information is maintained only within the accounting system. Access to the information is strictly controlled due to privacy regulations and company policies.

Other systems
-The company has an enterprise Microsoft 365 subscription. The company uses Microsoft 365 only for sending and receiving email. The company uses photos of employees to generate employee badges. Photos are uploaded into Microsoft 365 user profiles.
-The company recently started using Dynamics 365 Field Service to manage and maintain the machines that it installs for its customers. The app has not been customized.
-The company has added roles, skills, and certification proficiencies to Dynamics 365 Field Service resources to support both customer onsite inspections and final manufacturing inspections.

Requirements

Quality inspection app
Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company’s requirements for a manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine must undergo a more extensive quality inspection before the machine can be shipped to the customer.

Inspection orders
-Inspection orders must:
-Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated.
-Include information about the person who performed each inspection step and any comments made by the inspector.
-Be automatically marked as failed if one inspection step rating is marked as failed.
-Be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be created by using the originating inspection order as a template.
-Inspectors must fill in findings comments and upload at least one photo for any inspection step that is marked as failed.

Inspection standardization
Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new inspection is initiated. The solution must:
-Prevent an inspector from proceeding to the next step of the checklist until required information for a step is entered.
-Support the addition of steps to inspections to support custom features added to a machine for a customer.
-Support the direct input of measurements from testing gauges to avoid incorrect readings being entered by inspectors.
-Provide a visual representation of the testing measurement limits for each step. Include an indication of how the measured value compares to measurement limits and whether the measurement is within tolerance. Users must be able to configure the visualizations to display the minimum value and maximum value, and whether the reading is within the tolerance of a single targeted value. It must also be able to be used for maintenance inspections once the machine has been installed.
-Support the ability to store photo references within each inspection step to document defects found during inspections.

Security
-Users must be active employees of Fabrikam.
-When a user signs into the inspection solution, the solution must display a picture of the employee who has signed in.
-Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying checklists.
-You must prevent users from changing inspection order data once an inspection is marked as final.

Analytics and reporting

The solution must:
-Provide metrics including existing and upcoming demand by inspection station, average time spent per user at a station, and average time a machine spends at each inspection point.
-Provide metrics per inspector including number of inspections performed by month, and number of inspections per rating type (pass, fail).
-Provide a printed quality certificate to be included with each machine.

Issues
During initial testing of the solution, testers report that they cannot see the photos taken during a previously failed inspection.

Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.

Current environment
-The company uses Microsoft Office 365.
-The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
-For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
-The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
-The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
-The company uses vendors to service aircraft.

Environment
-Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
-Minimize the use of third-party products and custom development.
-Reduce customer support call volumes by having the system automatically resolve common issues.
-The security rule for agents must contain the privileges in the default Customer Service Representative security role.
-Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
-Application use layout should be role specific.

Agents
-You must standardize the format used by agents to enter customer phone numbers.
-Agents need a solution to replace paper reservation checklists.
-Agents need dashboards to show a current count of all reservations on the entity.
-Agents need a way to track reservation issues.
-Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
-Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
-Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

IT
-IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
-IT staff needs a system that is easy to navigate to active cases.
-IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
-IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.

Management
-Management requires paginated reports for stakeholders.
-Management wants to provide frequent flyers with better service when the flyers call.
-Managers need to see all customer dashboards at the top of their menu on their mobile device.

Maintenance
-Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
-Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
-Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
-

Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.

Current environment
-The company uses Microsoft Office 365.
-The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
-For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
-The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
-The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
-The company uses vendors to service aircraft.

Environment
-Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
-Minimize the use of third-party products and custom development.
-Reduce customer support call volumes by having the system automatically resolve common issues.
-The security rule for agents must contain the privileges in the default Customer Service Representative security role.
-Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
-Application use layout should be role specific.

Agents
-You must standardize the format used by agents to enter customer phone numbers.
-Agents need a solution to replace paper reservation checklists.
-Agents need dashboards to show a current count of all reservations on the entity.
-Agents need a way to track reservation issues.
-Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
-Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
-Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

IT
-IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
-IT staff needs a system that is easy to navigate to active cases.
-IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
-IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.

Management
-Management requires paginated reports for stakeholders.
-Management wants to provide frequent flyers with better service when the flyers call.
-Managers need to see all customer dashboards at the top of their menu on their mobile device.

Maintenance
-Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
-Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
-Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
-

Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.

Current environment
-The company uses Microsoft Office 365.
-The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
-For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
-The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
-The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
-The company uses vendors to service aircraft.

Environment
-Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
-Minimize the use of third-party products and custom development.
-Reduce customer support call volumes by having the system automatically resolve common issues.
-The security rule for agents must contain the privileges in the default Customer Service Representative security role.
-Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
-Application use layout should be role specific.

Agents
-You must standardize the format used by agents to enter customer phone numbers.
-Agents need a solution to replace paper reservation checklists.
-Agents need dashboards to show a current count of all reservations on the entity.
-Agents need a way to track reservation issues.
-Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
-Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
-Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.

IT
-IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
-IT staff needs a system that is easy to navigate to active cases.
-IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
-IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.

Management
-Management requires paginated reports for stakeholders.
-Management wants to provide frequent flyers with better service when the flyers call.
-Managers need to see all customer dashboards at the top of their menu on their mobile device.

Maintenance
-Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
-Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
-Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
-