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Free PL-600 Exam Braindumps (page: 8)

Page 8 of 49
PDF with 192 Questions

You are creating a scope of work document for a solution.

You have the following requirements:

-Track support cases, first response time, and resolution time.
-Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
-Allow cases to have multiple different priority levels.

You need to include the required Dynamics 365 and Microsoft Power Platform components.

Which two components should you include? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  1. Dynamics 365 Customer Service
  2. Power Virtual Agents
  3. Power BI
  4. Dynamics 365 Customer Voice

Answer(s): A,B

Explanation:

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.

Use Dynamics 365 Customer Service to:
-Track customer issues through cases
-Record all interactions related to a case
-Share information in the knowledge base
-Create queues and route cases to the right channels
-Create and track service levels through service-level agreements (SLAs)
-Define service terms through entitlements
-Manage performance and productivity through reports and dashboards
-Create and schedule services
-Participate in chats
-Manage conversations across channels


Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

https://docs.microsoft.com/en-us/dynamics365/customer-service/overview



A car dealership has a custom financing table.

You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met.

You need to recommend tools and technologies for the developer.

Which two tools or technologies should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  1. Write a business rule.
  2. Write a JavaScript code.
  3. Use the Ribbon Workbench.
  4. Use the form editor.

Answer(s): B,C

Explanation:

Client-side scripting using JavaScript is one of the ways to apply custom business process logic for displaying data on a form in a model-driven app.

You can use a community tool, Ribbon Workbench, to visually edit ribbons using the UI.


Reference:

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/client-scripting

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/customize-commands-ribbon



HOTSPOT (Drag and Drop is not supported)
You are designing a model-driven app that provides marketing, sales, and service operations to a company.

The app must integrate with the following systems and data sources:

-A third-party marketing system for lead generation and website submissions.
-A Microsoft Excel Online file that contains manufacturing data on relevant products.
-A separate Microsoft Dataverse environment.

You need to recommend Power Automate connectors for the app.

Which connectors should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Box 1: Custom connector
While Azure Logic Apps, Microsoft Power Automate, and Microsoft Power Apps offer over 325+ connectors to connect to Microsoft and non-Microsoft services, you may want to communicate with services that aren't available as prebuilt connectors.

Box 2: Microsoft Dataverse
The Microsoft Dataverse connector provides several triggers to start your flows and many actions that you can use to create or update data in Dataverse while your flows run. You can use Dataverse actions even if your flows don't use a trigger from the Dataverse connector.

Use the Microsoft Dataverse connector to create cloud flows that start when data changes in Dataverse tables and custom messages.


Reference:

https://docs.microsoft.com/en-us/connectors/custom-connectors/

https://docs.microsoft.com/en-us/power-automate/dataverse/overview



You are designing a solution for a national vehicle repair company.

You have the following requirements:

-Customers must search for vehicle issues by using natural language expressions.
-Customers must contact a customer service agent as required.

You need to recommend a solution.

Which two features should you include? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  1. Power Apps portal
  2. Power Virtual Agents
  3. Customer Insights
  4. Business process flow

Answer(s): A,B



Page 8 of 49



Post your Comments and Discuss Microsoft PL-600 exam with other Community members:

Seema commented on March 27, 2024
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