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Free PL-600 Exam Braindumps (page: 8)

Page 7 of 61
PDF with 237 Questions

HOTSPOT (Drag and Drop is not supported)
A company has an on-premises data warehouse and analytics solution. The data warehouse consists of multiple multi-dimensional data cubes representing over five years of operational data. The data warehouse consolidates and normalizes data that is sourced from 20 different systems.
The company plans to replace the existing solution with a Microsoft Power Platform solution that connects to the data warehouse. The company wants to provide analytical information to executives in a Microsoft Teams channel to support business planning.
The new solution must meet these requirements:
-Support the current data warehouse.
-The solution must support drill-through capabilities into the data.
-Retain at least seven years of historical data.
You need to recommend a solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Box 1: Azure Data Lake
A data warehouse is a centralized repository of integrated data from one or more disparate sources. Data warehouses store current and historical data and are used for reporting and analysis of the data.
Incorrect Answers:
Dataverse is not a database.
Box 2: Microsoft Teams integration object
You can use the Teams integration object to easily find and access the Teams integration features and use the improved usability of expressions while integrating your canvas app with Teams.
You can get a Teams theme inside a canvas app, and you can filter data depending on the team or channel context.


Reference:

https://docs.microsoft.com/en-us/azure/architecture/data-guide/relational-data/data-warehousing https://docs.microsoft.com/en-us/powerapps/teams/use-teams-integration-object



A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
-Handle multiple customer interactions at once
-Ensure that users can access information from several business applications.
-Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
-Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

  1. Omnichannel for Customer Service
  2. Live Assist for Microsoft Dynamics 365 Powered by CafeX
  3. LinkedIn connector
  4. Unified Service Desk

Answer(s): A

Explanation:

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.


Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel



HOTSPOT (Drag and Drop is not supported)
You are designing a Microsoft Power Platform solution for a company.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

  1. See Explanation section for answer.

Answer(s): A

Explanation:


Box 1: Business rule
You can create business rules and recommendations to apply logic and validations without writing code or creating plug-ins. Business rules provide a simple interface to implement and maintain fast-changing and commonly used rules.
Box 2: Power Automate flow
Trigger the Power Automate flow with ג€When a record is updatedג€, then add a Condition in the flow and configure it with Status Label equals to Won.


Reference:

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule https://www.inogic.com/blog/2021/12/how-to-win-lose-dynamics-365-crm-opportunity-through-power-automate-flow/



An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners.
To meet the organization business requirements, the proposed solution must include the following capabilities:
-Create and qualify leads to contacts
-Generate quotes and convert quotes to orders
-Scan product barcodes as part of the order generation process
You need to recommend a solution to help the organization achieve its business requirements.
What should you recommend?

  1. Dynamics 365 mobile app and a Power Apps canvas app
  2. Dynamics 365 for Phones only
  3. Dynamics 365 Customer Service and Dynamics 365 Sales
  4. Unified Service Desk

Answer(s): A

Explanation:

There is barcode scanner control in Power Apps. The control opens a native scanner on an Android or iOS device. The scanner automatically detects a barcode, a QR code, or a data-matrix code when in view.
Use the Dynamics 365 for phones or Dynamics 365 for tablets app to run customer engagement apps (such as Dynamics 365 Sales, Dynamics 365 Customer
Service, and Dynamics 365 Marketing), built on Microsoft Dataverse on your mobile device.
Incorrect Answers:
D: Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers.


Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-barcode-scanning https://docs.microsoft.com/en-us/dynamics365/mobile-app/overview






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