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Free ISO-IEC-20000-Foundation Exam Braindumps
ISO/IEC 20000 Foundation Questions 6–10 (page: 3)

Updated On: 10-Feb-2026
Page 3 of 12
PDF with 53 Questions

What is the intent of incident management?

  1. To restore services as quickly as possible
  2. To match new incidents to known errors
  3. To track problems into the known error database
  4. To communicate with customers as to future service disruptions

Answer(s): A



at is the difference between a nonconformity and an observation?

  1. A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement
  2. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
  3. They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted
  4. They are different names for the same thing

Answer(s): A



What is not an input to manage continual improvement?

  1. Governance of process operated by other parties
  2. Problem records
  3. Relevant directives from top management
  4. Optimized resource utilization or risk reduction

Answer(s): A



What is an audit observation?

  1. A conformity to the standard where there is an opportunity for improvement
  2. A recommendation that has to be actioned
  3. A finding against an area which is NOT in the scope of the standard
  4. A non-fulfilment of a requirement

Answer(s): A



During an audit, what is an observation?

  1. A recommendation that has to be actioned
  2. A non-fulfillment of a requirement
  3. A conformity where there is an opportunity for improvement
  4. A finding against an area which is NOT in the scope of the standard

Answer(s): C



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