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Free ISO-IEC-20000-Foundation Exam Braindumps (page: 5)

Page 4 of 15
PDF with 53 Questions

How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

  1. One
  2. Two
  3. Three
  4. Five

Answer(s): C



Which is a requirement of incident management for a Major Incident?

  1. Responsibility shall be assigned for managing a major incident
  2. Opportunities for improvement shall be identified before the incident is resolved
  3. The root cause of a major incident shall be recorded at the time the incident record is created
  4. The customer shall be responsible for the definition of a Major Incident

Answer(s): A



What is the purpose of information security controls?

  1. To enforce the information security policy
  2. To monitor information security incidents
  3. To control access to the services
  4. To address identified information security risks

Answer(s): D



Why would organization adopt ISO/TEC 20000?

  1. To certify their products
  2. To certify their services
  3. To review the Service Management System (SMS)
  4. To confirm that all ITIL guidelines have been implemented

Answer(s): C






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