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Free ISO-IEC-20000-Foundation Exam Braindumps (page: 4)

Page 3 of 15
PDF with 53 Questions

What is an audit observation?

  1. A conformity to the standard where there is an opportunity for improvement
  2. A recommendation that has to be actioned
  3. A finding against an area which is NOT in the scope of the standard
  4. A non-fulfilment of a requirement

Answer(s): A



During an audit, what is an observation?

  1. A recommendation that has to be actioned
  2. A non-fulfillment of a requirement
  3. A conformity where there is an opportunity for improvement
  4. A finding against an area which is NOT in the scope of the standard

Answer(s): C



What is the relationship between ITIL® and ISO/IEC 20000?

  1. They are aligned
  2. Both use the same Plan-Do-Check-Act methodology
  3. ISO/IEC 20000 is based on ITIL
  4. They have similar management systems

Answer(s): D



What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

  1. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
  2. Organizations can only be certified to one of them at a time
  3. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
  4. The management systems of all three may be integrated

Answer(s): D






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