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Free Pegasystems PEGACPBA24V1 Exam Questions (page: 2)

Page 2 of 19
PDF with 144 Questions

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
Account ID and password
Customer contact information
A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?

  1. Add a set of optional actions to the case workflow.
  2. Add an alternate stage to the case life cycle.
  3. Add a button for each profile page to each assignment.
  4. Add an optional process to the case workflow.

Answer(s): A

Explanation:

In Pega, optional actions allow users to perform actions that are not part of the primary process flow but can be performed if needed. This is particularly useful for updating user profile information which may not always be required during the order placement stage. By adding a set of optional actions to the case workflow, customers can update any of the user profile pages individually without disrupting the main flow of the case.


Reference:

Pega Academy - Configuring optional actions: Optional actions are used to configure actions that a user can perform at any time during the case lifecycle, providing flexibility and user control.



You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:



The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

  1. Configure the step so that users can continue with the parent case process regardless of child case status.
  2. Configure the step to continue the parent case when the child cases reach auditor approval.
  3. Configure the step to continue the parent case when the child cases reach the payment pending review status.
  4. Configure the step so that only one child case must be resolved before the parent case can continue.

Answer(s): A

Explanation:

To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.


Reference:

Pega Academy - Wait Step: The Wait step in a case lifecycle is used to pause the processing of a case until a specific condition is met. Adjusting the wait condition allows the parent case to proceed independently of the child cases.



A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?

  1. Call a data transform to copy the case ID from pyWorkPage to the email.
  2. Create a process using the Send email step allowing representatives to quickly add the case ID to the email.
  3. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.
  4. Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.

Answer(s): D

Explanation:

The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.


Reference:

Pega Academy - Sending emails from a case: The Send email step allows you to configure and send emails from within a case, with options to include case properties dynamically using the Insert Property feature.



In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?

  1. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
  2. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.
  3. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
  4. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.

Answer(s): C

Explanation:

In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.


Reference:

Pega Academy - Conditional processing: Configuring conditional processes in a case life cycle allows you to define actions that are executed only when certain conditions are met, providing flexibility in case handling.



A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?

  1. Office location is same
  2. Department is same
  3. Issue type is same
  4. Name of submitter is same

Answer(s): C

Explanation:

The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."


Reference:

Pega Academy - Duplicate case search: The Search duplicate cases step allows you to configure conditions to identify and manage duplicate cases based on key properties, such as issue type, to streamline case processing.



A sales manager must be able to approve sales quote proposals by email and from their mobile devices.
What do you implement this requirement?

  1. Add an Approve/Reject step and a Send Email step.
  2. Add an Approve/Reject step and enable email notifications on the case type.
  3. Add an Approve/Reject step and enable approval from email and mobile.
  4. Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Answer(s): C

Explanation:

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.


Reference:

Pega Academy - Configuring approvals: Enabling approval from email and mobile devices allows users to respond to approval requests directly from email notifications and mobile applications, providing flexibility and efficiency in case management.



You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.

  1. goal
  2. deadline
  3. passed deadline
  4. urgency

Answer(s): B

Explanation:

To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.


Reference:

Pega Academy - Service Level Agreements (SLAs): S, L, As define the expected time frames for case resolution, including goals, deadlines, and escalation actions. Setting the deadline ensures that the case meets the required resolution time frame of 3 days.



Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?

  1. Route the assignment to a specific underwriter based on business logic.
  2. Route the assignment to the correct work queue by using an authority matrix.
  3. Route the assignment to the correct work queue by using a reporting structure.
  4. Route the assignment to the correct work queue based on business logic.

Answer(s): D

Explanation:

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:
Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue. Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address. Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address. This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.


Reference:

Pega Academy: Assignments and Routing
Pega Documentation: Using Business Logic for Assignment Routing



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