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Pegasystems PEGACPBA24V1 Exam
Certified Pega Business Architect 24 (Page 3 )

Updated On: 9-Feb-2026
Page 3 of 30
PDF with 144 Questions

A sales manager must be able to approve sales quote proposals by email and from their mobile devices.
What do you implement this requirement?

  1. Add an Approve/Reject step and a Send Email step.
  2. Add an Approve/Reject step and enable email notifications on the case type.
  3. Add an Approve/Reject step and enable approval from email and mobile.
  4. Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

Answer(s): C

Explanation:

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.


Reference:

Pega Academy - Configuring approvals: Enabling approval from email and mobile devices allows users to respond to approval requests directly from email notifications and mobile applications, providing flexibility and efficiency in case management.



You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.

  1. goal
  2. deadline
  3. passed deadline
  4. urgency

Answer(s): B

Explanation:

To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.


Reference:

Pega Academy - Service Level Agreements (SLAs): S, L, As define the expected time frames for case resolution, including goals, deadlines, and escalation actions. Setting the deadline ensures that the case meets the required resolution time frame of 3 days.



Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?

  1. Route the assignment to a specific underwriter based on business logic.
  2. Route the assignment to the correct work queue by using an authority matrix.
  3. Route the assignment to the correct work queue by using a reporting structure.
  4. Route the assignment to the correct work queue based on business logic.

Answer(s): D

Explanation:

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:
Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue. Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address. Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address. This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.


Reference:

Pega Academy: Assignments and Routing
Pega Documentation: Using Business Logic for Assignment Routing



You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?

  1. Urgency value remains at 100, but other service level processing continues.
  2. Service level processing is halted until the assignment is completed.
  3. The user is notified that the maximum urgency has been reached.
  4. Urgency value continues to increment as configured.

Answer(s): A

Explanation:

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.


Reference:

Pega Academy: Service Level Agreements
Pega Documentation: SLA Urgency and Escalation Mechanisms



Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.

  1. Insights
  2. Dashboards
  3. Pulse
  4. Spaces

Answer(s): D

Explanation:

Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces."
Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.
Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real- time collaboration, making it ideal for exchanging ideas and initiatives.


Reference:

Pega Academy: Collaboration Tools
Pega Documentation: Using Spaces for Team Collaboration






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