QUESTION: 81

U+ Bank, a retail bank, does not want to annoy customers by offering them a mortgage refinance option if they have less than 5% to pay off on their loan, although it would be profitable for the bank.
Which engagement policy condition best suits this requirement?

Applicability
Eligibility
Suitability

Answer(s): B

Explanation:

Understanding Engagement Policies: Pega Customer Decision Hub uses engagement policies like eligibility, applicability, and suitability to determine if an action should be presented to a customer. Eligibility Criteria: These criteria define whether a customer qualifies for an action. Bank's Requirement: U+ Bank wants to avoid offering a mortgage refinance option to customers who have less than 5% left on their loan.
Best Fit: The eligibility policy best suits this requirement as it allows the bank to set specific criteria (loan balance percentage) to exclude certain customers from receiving the offer.

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QUESTION: 82

A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 1 month if a customer ignores three mortgage offers within that group. How do you define the suppression rule for this requirement?

Suppress a group of actions for 30 days if there are 3 rejects for any channel
Suppress an action for 30 days if there are 3 impressions for any channel without a click
Suppress a group of actions for 30 days if there are 3 impressions for the web channel without a click
Suppress an action for 30 days if there are 3 rejects for web channel

Answer(s): A

Explanation:

Context: The bank wants to suppress mortgage offers if a customer ignores three offers within a group for one month.
Suppression Rule: In Pega, suppression rules are defined to manage overexposure to customers. Implementation: The suppression rule should be set at the group level to ensure the entire group of mortgage actions is suppressed for 30 days after three rejections. Pega Configuration: The configuration for suppression rules supports this requirement by allowing the setting of a threshold for rejections across any channel, thus making option A the correct choice.

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QUESTION: 83

The arbitration factor that allows you to assign financial values to actions is called: _________.

propensity
business levers
action value
context weighting

Answer(s): C

Explanation:

Arbitration Factors: In Pega, arbitration is the process of prioritizing actions based on multiple factors.
Action Value: This is a specific arbitration factor that allows assigning financial values to actions. Purpose: Action value helps in determining the prioritization of actions based on their financial impact or benefit to the business.

Reference:

According to Pega Customer Decision Hub documentation, the action value is indeed the term used for this specific arbitration factor.

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QUESTION: 84

U+ Bank has decided to nudge the Platinum Plus credit card to customers who visit their home page.
Which arbitration factor do you configure to implement this requirement?

Propensity
Context weighting
Action value
Business levers

Answer(s): C

Explanation:

To configure the arbitration factor for nudging the Platinum Plus credit card to customers who visit the home page, you need to focus on action value. Action value takes into account the business value or importance of an action, which aligns with the goal of promoting a specific credit card to customers.

Arbitration in Pega CDH - Arbitration is the process of ranking actions based on their priority. Factors like propensity, context weighting, action value, and business levers are considered during arbitration.
Action Value - This factor assesses the intrinsic value of an action, which includes its business value. It is crucial when a business objective, like promoting a specific credit card, needs to be prioritized.

Implementation - By configuring action value, you ensure that the Platinum Plus credit card offer has a higher priority over other actions for customers visiting the homepage.

Reference:

Pega Customer Decision Hub User Guide 8.5, Section "Arbitration strategy," explains how action value is used in the priority calculation formula (P * C * V * L) .

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Free PEGAPCDC87V1 Exam Braindumps (page: 21)

QUESTION: 81

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QUESTION: 82

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QUESTION: 83

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QUESTION: 84

Explanation:

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