QUESTION: 73

A bank wants to automatically pause actions that are shown too often for a specific time period.
Which rules do you need to define?

Suitability rules
Eligibility rules
Suppression rules
Applicability rules

Answer(s): C

Explanation:

To automatically pause actions that are shown too often for a specific time period, you need to define suppression rules in Pega Customer Decision Hub. Suppression rules allow you to put an action on hold after a specific number of outcomes, such as views or clicks, have been recorded over a defined period. This helps prevent overexposure and ensures a better customer experience by limiting how frequently the same action is shown to a customer.

Reference:

Pega Customer Decision Hub User Guide, section on "Defining suppressions in contact policies".

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QUESTION: 74

A bank wants to add a contact policy that will suppress an action for 20 days if it was rejected twice in any channel in the last 30 days. How do you define the suppression rule for the contact policy?

Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days
Suppress a group of actions for 20 days if there are 2 rejects for any channel in the last 30 days
Suppress a group of actions for 20 days if there are 2 rejects in the web channel in the last 30 days
Suppress an action for 20 days if there are 2 rejects in the web channel in the last 30 days

Answer(s): A

Explanation:

To define a contact policy that suppresses an action for 20 days if it was rejected twice in any channel in the last 30 days, you need to specify the suppression rule as follows: "Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days." This rule ensures that the action is paused after it has been rejected a specified number of times across any channel within the given timeframe.

Reference:

Pega Customer Decision Hub User Guide, section on "Creating contact policies".

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QUESTION: 75

A bank wants to sell more mortgages in the fourth quarter and is willing to offer mortgages even in situations where a credit card may have created more value.
Which arbitration factor do you configure to implement this requirement?

Eligibility
Suitability
Business levers
Applicability

Answer(s): C

Explanation:

To prioritize mortgages over credit cards for the fourth quarter, you should configure the business levers in Pega Customer Decision Hub. Business levers allow you to adjust the weight or priority of different actions based on business goals. By increasing the weight for mortgage offers, you can ensure that these offers are prioritized over credit card offers, even if a credit card may create more value.

Reference:

Pega Customer Decision Hub User Guide, section on "Applying business levers in Next- Best-Action Designer".

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QUESTION: 76

Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer.
Which arbitration factor do you configure to implement this requirement?

Propensity
Context weighting
Business levers
Action value

Answer(s): A

Explanation:

To present offers based on the responses of a test group that already received the offer, you should configure the propensity factor in Pega Customer Decision Hub. Propensity models predict the likelihood of a customer accepting an offer based on historical data and responses from similar customers. By leveraging propensity, you can ensure that offers are presented to customers who are most likely to respond positively, based on the behavior of the test group.

Reference:

Pega Customer Decision Hub User Guide, section on "Understanding propensity models and their application".

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Free PEGAPCDC87V1 Exam Braindumps (page: 19)

QUESTION: 73

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QUESTION: 74

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QUESTION: 75

Explanation:

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QUESTION: 76

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