DRAG DROP (Drag and Drop is not supported)The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision HubTM on its website to promote new offers to each customer.Place the events in the sequential order.
Answer(s): A
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements. Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.What is the most efficient way to meet this requirement?
Answer(s): D
To temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing, the most efficient way is to update the Send shape with Finalization in all the action flows. This approach allows the system to complete the processing of actions without sending the messages, and instead, store the necessary details in a database for later use.
Pega Customer Decision Hub User Guide, section on "Configuring action flows and using the Send shape".
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision HubTM.What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
Answer(s): B
In response to the real-time container request by Customer Decision Hub, the U+ Bank website receives only relevant action details and its treatment details. This information includes the specifics of the action to be displayed (such as the offer) and the associated treatment (such as the banner or message), enabling the website to present personalized and contextually relevant offers to customers.
Pega Customer Decision Hub User Guide, section on "Managing content in real-time channels with real-time containers".
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.What do you configure to implement this requirement?
Ensuring Latest Customer Information: To ensure that the outbound run always uses the latest customer information, you need to select the "Refresh the audience" option. This setting ensures that the audience is refreshed with the most recent customer data before the campaign is executed. Implementation: Navigate to the campaign configuration and select the option to refresh the audience before running the campaign. This guarantees that any changes or updates to the customer data are taken into account.
Pega documentation on running outbound campaigns specifies that selecting "Refresh the audience" ensures the latest customer information is used for the campaign.
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.What do you configure to implement this requirement?
Action Flow Template: To implement the requirement of using the same action flow template for all credit card actions, configure the email treatment. This allows you to define the desired flow pattern and reuse it across different credit card actions.Configuration: Create an email treatment template that includes the specific flow pattern, and then apply this template to all the relevant credit card actions.
Pega documentation explains that email treatments can be used to standardize the action flow across different campaigns.
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