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Free PEGAPCDC87V1 Exam Braindumps (page: 12)

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PDF with 184 Questions

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

  1. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
  2. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
  3. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
  4. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

Answer(s): D

Explanation:

To prevent offer overexposure, the appropriate suppression rule is to suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days. This ensures that once a customer interacts with any mortgage offer three times within a 10-day period, they will not see any mortgage offers for the next 10 days. This rule helps in maintaining a good customer experience by avoiding overexposure.


Reference:

Pega Customer Decision Hub User Guide, section on "Avoiding overexposure of actions with volume constraints".



U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

  1. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
  2. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
  3. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
  4. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days

Answer(s): C

Explanation:

To prevent the same offer from being shown repeatedly to a customer, the correct suppression rule is to suppress an action for 10 days if there are five impressions for the web channel in the last 14 days. This ensures that after a customer has been presented with the same offer five times within a 14-day period, they will not see that offer for the next 10 days, thereby preventing offer fatigue.


Reference:

Pega Customer Decision Hub User Guide, section on "Creating a contact policy".



DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



HOTSPOT (Drag and Drop is not supported)
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

  1. See Explanation section for answer.

Answer(s): A

Explanation:






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