Free PEOPLECERT CMS7 Exam Braindumps (page: 2)

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Topic 1, Volume A


QUESTION: 1
Which of the following is NOT an example of Self-Help capabilities?

A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software

Answer(s): A
QUESTION: 2
What is a RACI model used for?

A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items

Answer(s): A
QUESTION: 3
Which of the following statements is INCORRECT?

A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management
Databases (CMDB)
D. The SKMS can include user skil levels

Answer(s): A
QUESTION: 4
The group that authorizes changes that must be installed faster than the normal process is
called the?

A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)

Answer(s): A
QUESTION: 5
In which core publication can you find detailed descriptions of Service Level Management,

https://Free-Braindumps.com




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