PEOPLECERT CMS7 Exam Questions
ITIL V3 Foundation (Page 10 )

Updated On: 31-Mar-2026
A. Markets and Customers
B. Functions and Processes
C. People, products and technology
D. Applications and Infrastructure

Answer(s): B
QUESTION: 34
Which of the following is NOT a valid objective of Request Fulfil ment?

A. To provide a channel for users to request and receive standard services
B. To update the Service Catalogue with services that may be requested through the Service
Desk
C. To provide information to users about what services are available and how to request them
D. To source and deliver the components of standard services that have been requested

Answer(s): B
QUESTION: 35
Effective release and deployment management enables the service provider to add value to the
business by?

A. Ensures that the fastest servers are purchased
B. Delivering change, faster and at optimum cost and minimized risk
C. Verifying the accuracy of all items in the configuration management database
D. Ensuring that all assets are accounted for

Answer(s): B
QUESTION: 36
Which process is responsible for discussing reports with customers showing whether services
have met their targets?

A. Availability Management
B. Service Level Management
C. Continual Service Improvement
D. Business Relationship Management

Answer(s): B
QUESTION: 37
What are the three Service Provider business models?

A. Internal Service provider, External Service provider, Outsourced 3rd Party
B. Internal Service Operations provider, External Service Operations provider, Shared Service
Unit
C. Internal Service provider, Outsourced 3rd party and Off-shore party

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